Hung Yen stipulates the level of compensation for people performing citizen reception duties

Hung Yen Provincial People's Council has just issued a Resolution stipulating the regime of training for people in charge of receiving citizens, handling complaints, denunciations, petitions, and reflections in the province.

This Resolution stipulates the allowance regime for people performing the task of receiving citizens, handling complaints, denunciations, petitions, and reflections at citizen reception headquarters and citizen reception locations in Hung Yen province, as stipulated in Clause 2, Clause 3, Clause 4, Article 37 of Decree No. 154/2026/ND-CP detailing a number of articles and measures to organize the implementation of the Law on Citizen Reception, according to the provisions of Clause 2, Article 7 of Circular No. 320/2016/TT-BTC stipulating the allowance regime for people performing the task of receiving citizens, handling complaints, denunciations, petitions, and reflections.

The subjects of application include cadres, civil servants, public employees, and people working in cryptography of agencies, organizations, and units assigned tasks by competent authorities or directly assigned to assist in citizen reception and petition processing activities at the Citizen Reception Headquarters or citizen reception locations.

In addition, the heads and deputy heads of agencies, organizations, and units are responsible for receiving citizens periodically or unexpectedly; cadres and civil servants summoned by competent authorities to perform the task of receiving citizens and processing petitions are also subject to application.

Other subjects include cadres, civil servants; officers, non-commissioned officers, soldiers, professional soldiers and national defense personnel in the armed forces; people working in cryptography; civil defense, health, and transport officials when assigned tasks or assigned to coordinate citizen reception, maintain security, order, and ensure health at the Citizen Reception Headquarters or citizen reception locations.

The Resolution also applies to heads and deputy heads of agencies, organizations, and units; cadres, civil servants, public employees, and cipher officers assigned by competent authorities to be specialized in handling complaints, denunciations, petitions, and reflections, along with relevant agencies, units, organizations, and individuals.

Regarding the spending level, subjects specified in Clauses 1 and 2, Article 2 of the Resolution, if they have not yet enjoyed the professional responsibility allowance regime according to current regulations, when performing citizen reception tasks, handling petitions at the Citizen Reception Headquarters or citizen reception location, will be compensated 200,000 VND/day/person.

In case they are currently entitled to professional responsibility allowance according to current regulations, the allowance level is 150,000 VND/day/person.

Subjects specified in Clauses 3 and 4 of Article 2 are compensated 100,000 VND/day/person.

The Resolution takes effect from October 8, 2026, replacing Resolution No. 792/2025/NQ-HĐND dated December 9, 2025 of the Hung Yen Provincial People's Council stipulating the regime of compensation for people performing tasks of receiving citizens, handling complaints, denunciations, petitions, and reflections in the province.

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