Workers are better cared for thanks to technology

Connecting employees anytime, anywhere

At IKO Thompson Vietnam Co., Ltd., due to the nature of nearly 1,000 workers spread out in 3 factories in shifts, the Union Executive Committee determined that digital transformation is inevitable to connect, understand and protect employees.

Ms. Nguyen Thi Quynh Anh - Chairwoman of the company's Trade Union said: "Instead of the traditional way of giving weekly opinion survey forms with low accuracy, the IKO Thompson Trade Union applies online survey platforms such as Google Form and QR Code integrated on Zalo to collect the wishes of nearly 1,000 union members in just a few hours.

The Executive Committee immediately saw the most urgent "hot spots" and the most practical needs of employees in the form of visual charts. From there, the Executive Committee of the grassroots Trade Union has enough basis to convince the Board of Directors to sign a Class A Collective Labor Agreement with 25 provisions more favorable than those prescribed by law".

The Trade Union also applies an internal electronic approval system, shortening the time to handle visits and sick leave regimes from 3-5 days to just counting in hours, helping the Trade Union's support reach the employees in the most timely manner. On the other hand, pioneering the application of AI tools to draft documents, design media publications and analyze reports. In particular, using AI Chatbot to advise on policies 24/7 has helped answer union members' questions immediately, regardless of day or night.

Not only at IKO Thompson Co., Ltd., in recent times, Hai Phong City Labor Federation has made the most of technological advantages to reach employees anytime, anywhere through the effective operation of online platforms, applying artificial intelligence in the Legal Consulting Chatbot on the Huong Cong Application - Hai Phong Labor Union. On the digital platform, this application allows union members to borrow emergency capital at an interest rate of 0.55% and disburse in just 8 hours, becoming a "lifeline" to help hundreds of families overcome difficult times and avoid falling into illegal credit.

Promoting digital transformation in the new situation

In the 2025-2030 term, the Hai Phong City Labor Federation will implement comprehensive digital transformation in the trade union system, considering this a breakthrough to improve the effectiveness and efficiency of operations. In particular, the City Labor Federation focuses on completing the information technology infrastructure; connecting and synchronizing data between the City Labor Federation and the Vietnam General Confederation of Labor and grassroots unions at all levels, ensuring that management activities are carried out consistently and smoothly.

The City Labor Federation also aims to accelerate the digitization of all data on union members, organizations, finances, emulation - reward and union cadre records; deploy the use of union member management software, financial software and online career management systems. Along with that, build a digital data warehouse of the City Trade Union organization, associated with an intuitive dashboard system to serve the work of directing, supervising, collecting statistics and making decisions; by 2027, 100% of direct superior trade unions at the grassroots level will operate a unified digital management system, minimizing paperwork.

The City Trade Union also builds and operates the "Union Workers" App platform, helping union members register, look up, and respond online to policies, regimes, and benefits; participate in welfare programs...

Regarding specific targets, the City Labor Federation strives to train and foster digital skills for 100% of full-time union officials in the 2025-2030 term, gradually forming a team of "Digital era union officials". At the end of the term, 65% of workers will be disseminated knowledge about information technology and digital technology.

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