First day of verifying subscriber information: People can easily do it
Many solutions are proactively implemented by network operators, helping customers nationwide conveniently verify subscriber information according to new regulations from April 15, 2026.
According to regulations, from April 15, 2026, all users nationwide will receive notifications on the VNeID application about the list of subscriber numbers being registered according to their personal information. Then users only need to access the application to confirm the phone numbers they are using or not using.
Subscribers who are confirmed to be using will complete the authentication procedures according to regulations (for 12-digit CC/CCCD, users only need to confirm that they are using to complete, for 9-digit ID cards, after confirmation, they need to update their TTTB with 12-digit CC/CCCD).
The subscriber authentication period lasts for a maximum of 2 months (from April 15 to June 15). After June 15, 2026, subscribers who have not completed authentication may be temporarily suspended from the service.
Lao Dong's record on April 15, in addition to supporting people at transaction points, VinaPhone also deploys mobile services to serve people in provinces and cities across the country.
A representative of VinaPhone said that in these days, the unit will devote all forces to strengthen personnel at transaction points and mobile points to serve people in subscriber authentication.
The unit will extend working hours to serve customers. For businesses and the elderly, and vulnerable people, VinaPhone staff will come to serve directly.
According to Circular No. 08/2026/TT-BKHCN dated March 31, 2026 of the Ministry of Science and Technology, verifying mobile subscriber information is a mandatory regulation to ensure the accuracy of mobile subscriber user data, and at the same time contribute to limiting waste and preventing high-tech fraud.
For users, this is an opportunity to proactively check the registered phone numbers according to their personal information through the VneID application, thereby promptly detecting subscribers who no longer use or are not under management and confirming officially used subscriber numbers, thereby protecting personal information security in the digital environment.
Support for overseas customers and specialized customer groups
According to Circular 08, all newly developed subscribers must authenticate biometric facial image data with the National Population Database, ID Database from June 15, 2026 (after 2 months from the time the circular takes effect). Subscribers who change phones will be temporarily suspended on the departure route (calls, texting) until the re-verification of facial images is completed.
Customers can check their subscriber status themselves through the network operator's application (My Viettel, My VNPT, MyMobiFone); the VNeID application in the Document Wallet - phone number section to check the SIMs that are in their name. Customers can contact the network operator's switchboard for telephone operator support to look up information...
A representative of VinaPhone said that customers who are abroad can verify subscriber information remotely through the MyVNPT application combined with a Chip-sealed citizen identification card, thereby completing procedures quickly, safely, and conveniently without having to return home, while always maintaining smooth connection wherever they are.
Especially for the elderly, people who do not use smartphones, people in remote areas, border areas, islands or groups in need of special support, VinaPhone will coordinate with the commune-level police force to organize direct verification support at the place of residence. This is an effort to ensure that all customers can exercise their rights and obligations.
According to the roadmap, subscribers who have not completed verification, are not confirmed on VNeID or have information that does not match the National Population Database will be notified and processed step by step, from temporary suspension of one-way service to two-way service, towards revocation of numbers if information is not supplemented according to regulations.
VinaPhone recommends that customers proactively download and access the MyVNPT application, check on the VneID application, and verify subscriber information early to protect personal information in the digital environment and ensure continuous and safe service use.
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