Phu Quoc plans to establish a Center to support tourists, eliminate social evils

On January 14, the People's Committee of Phu Quoc Special Zone (An Giang) held a conference to deploy a draft plan for sustainable tourism development in Phu Quoc Special Zone.

According to the plan, based on identifying bottlenecks in price management and service quality, the People's Committee of the special zone will propose solutions to immediately rectify violations of business ethics, regaining the trust of domestic and international tourists. Establish discipline in tourism business activities through drastic technological and administrative solutions; towards completely eliminating non-transparent information about prices and accommodation for tourists.

In particular, the special zone government is determined to eliminate the problem of "ripping off" prices, soliciting customers, and information about accommodation that is not transparent. Build a sustainable tourism ecosystem, harmonizing the interests of businesses, local people and tourists with the motto "clean - kind - take tourists as the center".

Among the urgent solution groups, Phu Quoc will establish a Tourist Support Center at Phu Quoc Special Zone under the People's Committee of Phu Quoc Special Zone. Including the Quick Response Team including: responding quickly on cyberspace and responding quickly on site.

The Online Quick Response Team focuses on reviewing spontaneous channels and individuals for online sales and service consultation (no business license/trading in the wrong industry). The quick response team at the scene quickly checked and handled the violations, and proposed to publicize the handling results.

Establish a hotline (hotline) with short, easy-to-remember numbers, unified in at least 2 languages to quickly connect, respond to visitors' feedback (including supporting visitors to report violations and supporting when businesses report illegal profiteers). In addition, there will be widespread and continuous propaganda and promotion so that visitors know the hotline and QR Code reporting violations. Build a multi-linguistic, professional Microsite connecting with visitors via QR code so that visitors can send photos, videos, locations, and evidence on the spot.

According to the People's Committee of the special zone, a group of long-term and regular solutions will include sustainable tourism content in education of local programs, events, businesses and residential group activities. The goal is to make every citizen, from students to drivers, understand that " Their kindness is the greatest asset of Phu Quoc". Training on basic customer psychology skills and on-site first aid for individuals and organizations doing tourism services. Organize emulation between residential groups and tourism associations, synthesize "Tourist Trust Index". Grateful guests to localities or individuals who have contributed to the development or promotion of Phu Quoc's image...

Mr. Nguyen Vu Khac Huy, Chairman of the An Giang Tourism Association, proposed to develop and promulgate criteria and standards for green - sustainable tourism, training and certification for businesses. Having a separate budget fund, investing commensurate with the current potential of the locality to promote and advertise Phu Quoc tourism and businesses participating in "green tourism" to receive tax incentives, access to loans, legal and policy support from local authorities...

Delegates also hoped that the People's Committee of Phu Quoc Special Zone would soon establish a Steering Committee for Sustainable Tourism Development of Phu Quoc, operate the plan uniformly to bring practical results, increase sustainable revenue and make Phu Quoc a leading green - sustainable destination in Southeast Asia.

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