Nghe An sets a target of over 98% of on-duty administrative records by 2026

On December 29, information from Nghe An Provincial People's Committee said that this agency has just issued Decision No. 4820/QD-UBND on promulgating the Nghe An Provincial Administrative Reform Plan for 2026, with the theme: "Act decisively, tighten discipline, increase support".

In 2026, the province aims to take people as the center, considering people and businesses' satisfaction as a measure of service quality.

According to the plan, Nghe An will synchronously deploy 6 key groups including: institutional reform; administrative procedure reform; organizational reform; public service reform; public finance reform; and the application of "developing e-government, digital government". The Provincial People's Committee emphasized the need to build an administrative apparatus "Refined - Compact - Strong - Effective - Effective - Efficient", along with tightening discipline, order and accountability.

One of the important indicators is that over 98% of administrative procedure records must be resolved correctly and ahead of schedule, and the responsibility for handling must be made public; the overdue records must be explained and apologized in writing according to regulations. The province sets a target of a minimum of 95% satisfaction of people and businesses, with the fields of land, investment and construction striving to reach over 85%.

Regarding institutional improvement, the Provincial People's Committee assigned departments and branches to strengthen the review of legal documents, promptly handle overlapping or no longer suitable regulations. 100% of documents must ensure the issuance of the correct authority, order, and form; promote the dissemination and education of law through the application of technology and digital platforms.

Nghe An requires continuing to cut internal processes, standardize forms, and fully publicize in the digital environment; increase support for non-cash payments; expand the reception of administrative procedures regardless of administrative boundaries within the provincial level. Public Administration Service Centers must publicly announce the process and time, avoiding additional requirements.

In the content of organizing the apparatus, the province continues to arrange administrative units, adjust personnel in accordance with the model of local government at two levels; periodically implement job transfer to ensure transparency; link employee evaluation with work products and performance results.

For public finance, the plan requires restructuring budget expenditures in the direction of reducing regular expenditures, increasing development investment expenditures; expanding the public disclosure of settlement and budget estimates in the digital environment; digitizing data, applying electronic invoices, paying electronic budget; strictly controlling funding proposals and implementing recommendations after inspection and auditing.

In the content of digital transformation, the province aims to complete the data infrastructure, synchronize the system of digital signature documents, electronic operations; 100% of internal direction, operation and governance activities of departments and branches operating on digital platforms; deeply implement Project 06 on population data, electronic identification, connecting with the Government's reporting system.

The Provincial People's Committee assigned the Department of Home Affairs as a standing agency, responsible for inspecting at least 20% - 30% of agencies and units; the Provincial People's Committee Office to preside over administrative procedure control; the Department of Justice, the Department of Finance, the Department of Science and Technology, the Provincial Police, the Department of Education and Training, the Department of Health and the media agencies assigned to implement in the field.

The Provincial People's Committee requires agencies and units to issue implementation plans before January 20, 2026; periodically report quarterly, 6 months and yearly; strictly implement responsibilities to explain and overcome limitations; use administrative reform results as a criterion for evaluating task completion.

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