Residents of workers' housing areas are concerned about transparency in electricity and water bills collection

Many residents in the workers' housing area of Thien Loc commune, Hanoi reported that the situation of electricity and water receipts issued by the Social Housing Management and Resettlement Enterprise, Hanoi Housing Management and Development One Member Co., Ltd. for many years has been inadequate.

According to the reflection, the monthly notification only shows the amount to be paid, not showing the beginning - end index or actual consumption level. This makes it impossible for people to verify the calculation method, nor to know at what level they are paying electricity bills.

Mr. Hoan - a worker living in the house - expressed: "The receipt only states the amount to be paid, there is no information on how many kWh, the first electricity number - the last electricity number. Last month and this month, my family paid 1.3 million VND but we don't know how to calculate it, we don't know what the electricity bill is."

Ms. Ha - another resident - was also upset: "People continuously ask the factory to announce the electricity and water index but have never received any response. It is worth mentioning that my family and a household in the same row of rooms in August 2025 had the same amount of water for thousands of dong, which is very unusual.

In fact, the demand for electricity and water increases during the summer, but residents do not know the actual consumption. Many workers are concerned that if this situation continues, their lives will be more difficult when they have to save every penny of salary for living.

Mr. Dung - another household - said: "Previously, there were employees coming to check the meter about the 13th of each month, but now it is not clear what the check-in schedule was. People could not check themselves because the technical room was always locked. We only know how to calculate the payment according to the receipt, but the calculation method is completely blurred".

The shortcomings in electricity and water revenue and expenditure at the workers' housing area in Thien Loc commune not only directly affect the rights of the people but also raise questions about transparency in management. Residents hope that the authorities will soon intervene, requiring the management unit to clearly publicize the starting and ending price levels according to regulations to ensure legitimate rights.

Talking to Lao Dong, Mr. Pham Hoang Hai - Director of the Social Housing Management and Resettlement Enterprise, Hanoi Housing Management and Development One Member Co., Ltd. - said: "The Enterprise has contacted a number of residents to discuss, explain and provide monthly electricity and water metrics. From this month, the factory will base on the electricity bill sent back according to the synthetic metric code, then separate and make receipts for people to easily compare and pay.

The unit will also invite residents to attend meetings to inform policy and agree on a plan. The enterprise recommends that residents assign people to coordinate in supervising the monthly recording of electricity and water metrics to ensure transparency".

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