3,003 people were returned their belongings when they were left on the bus

According to a report at the Conference summarizing the work in 2025 and deploying tasks for 2026 of Hanoi Transport Corporation (Transerco), in 2025, the Corporation's customer care department received 140,807 calls and messages through Hotline 1900 1296, Zalo OA and official Fanpage channels.

In the total number of information received, there were 2,912 praises; 338 feedbacks; 209 comments related to service quality; the rest were requests for advice and information support for passengers.

Notably, in 2025, there were 3,003 cases of passengers forgetting their belongings on buses. Through receiving information and close coordination between the customer care department and route management and operation units, all of the above cases have been successfully supported in finding their belongings. Many typical cases have left a good impression on the community.

Typically, on March 28, 2025, driver Mai Quang Mau and service staff Le Dac Tuan (route 114: Yen Nghia Bus Station - Mieu Mon) returned luggage to passenger Dinh Van Lai, inside there were 100 million VND in cash, a phone and many important papers.

Previously, driver Vu Xuan Huy and service staff Nguyen Thi Thanh Phuong (route 106: Mo Lao Urban Area - Aeon Long Bien Shopping Center) promptly returned a handbag containing 50 million VND to a passenger who forgot it in the car and was awarded the title "Good person - good deed" by the Chairman of Hanoi People's Committee.

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