Human resources - The silent " stepmothers" behind businesses

Make a hundred provincial bride silent

As the private economy grows stronger, behind each enterprise is not only capital, technology or the market, but also human resources workers - those who directly recruit, arrange and care for the workforce.

According to Ms. Tran Thi Phuong Thao (born in 1986, Hanoi), an expert in the field of human resources and internal communications, HR plays an important role as a bridge between employees and the board of directors. HR is the person who contributes to building a healthy working environment, is the architect of corporate culture and is the supporting for the development of each individual in the organization, Ms. Thao shared.

With many years of working as a human resource at large corporations, Ms. Ngo Hong Tien compared her job to "working as a daughter-in-law of hundreds of families". A day of HR does not only have a salary table, a bonus table or a recruitment profile. These are late evening phone calls to candidates, sessions to consider each employee's rights, and the times I stand in the middle to listen to both sides complain without being allowed to lean towards either side," said Ms. Tien.

The biggest pressure of the job, according to Ms. Tien, is balance. Businesses always want to increase efficiency and optimize costs; workers hope for better salaries, easier work, and less pressure. HR stands in the middle, not allowed to be emotional, but it cannot be indifferent. "There are pressures that no one sees, but if there is not enough courage, human resources are easily exhausted," Ms. Tien shared.

Besides that, there are very unique concerns about the profession. Recruiting the right person is always a difficult problem. There are positions that have been advertised for half a month but have not found a satisfactory candidate. There are very beautiful documents, very good interviews, but in the end it cannot be signed. And there are also cases of being recruited but not going to work, or going to work for a few days and then quitting without a clear explanation.

Mr. Le Khanh Minh (born in 1988), head of human resources at Luxhare ICT Nghe An Company Limited, said that during the recruitment process, "half-crying, half-laughing" situations often occurred. "Some candidates "break up" interviews, some quit their jobs without announcement, some submitted resignation applications for reasons that are very difficult to accept. But anyway, the first person responsible is still the human resources department, said Mr. Minh.

Joy from Suitability

However, the human resources profession still has its own joys. According to Ms. Ngo Hong Tien, HR is a job that requires a combination of many different skills: negotiating like a businessman when "hunting" for talent, grasping the psychology when working with departments, writing in songs when posting recruitment news, organizing - managing when building internal activities. "Currently, employees still have to know how to film and make clips for recruitment on social networking platforms. It is that diversity that helps HR people constantly improve themselves and be recognized, said Ms. Tien.

Ms. Tran Thi Phuong Thao also believes that, although it is the job of "making a hundred-fulfilling daughter-in-law", human resources are the most listened to department in the enterprise. Human Resources workers often listen to the most stories, from work pressure to family matters and personal emotions. If done well, HR is not only a professional, but also a trusted person, Ms. Thao commented.

According to Ms. Ngo Hong Tien, the greatest joy for human resources workers is not being able to recruit the best person, but finding the most suitable person. When seeing a strong enough team, working well and being committed, HR has the right to be proud of having contributed to building a human resource foundation for the business, she shared.

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