Hai Phong City Social Insurance surveys people's satisfaction in 2025
Hai Phong - The city Social Insurance has just held a conference to guide the survey of the level of satisfaction of organizations and individuals with the services of social insurance agencies.
At the conference, delegates received specific instructions on the steps to implement the survey to assess satisfaction; how to collect data, analyze and prepare a summary report; communication skills for investigators and handling situations arising during interviews, receiving opinions from organizations and individuals. In particular, note the team of investigators on how to explain measurements, behave flexibly, maintain an open-minded attitude, and respect the surveyed. Along with that, requirements on information security, principles of publicity, transparency and objectivity are also thoroughly grasped.
According to Plan No. 436/KH-BHXH dated August 26, 2025, Hai Phong City Social Insurance will conduct a survey with a total of 2,463 forms, allocated to many groups of subjects who have had transactions with the Social Insurance agency in the period from March 1, 2025 to August 31, 2025. The survey and information collection activities will be implemented from September 15, 2025 to October 30, 2025 in the entire Hai Phong City. The results of the city's synthesis are expected to be completed before December 10, 2025.
The survey activities focus on 2 main contents: Measuring the level of satisfaction of organizations and individuals in participating in the development and implementation of social insurance, health insurance, and unemployment insurance policies with 4 factors; measuring the level of satisfaction in the provision of public administrative services at the One-stop Department, electronic transactions, revenue and expenditure services, health insurance examination and treatment facilities. The above factors are specified by criteria, ensuring a comprehensive assessment that is close to reality.
Also at the conference, delegates focused on discussing common situations in implementation such as: people on the survey list but leaving the residential area; plans to ensure the validity of survey forms; instructions for people and businesses to properly understand the meaning of assessment scales as well as the survey's goals...
The city's Social Insurance expects the survey results in 2025 to honestly reflect the satisfaction of people and businesses. This will be an important basis for continuing to improve service quality, towards professional and modern administration, for people and businesses.
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